The Fostering Network - Publications' Sales

Terms and conditions 2009/10

• All goods are subject to VAT (where appropriate) at the current prevailing rate
• All purchases must be paid in STERLING, VAT applies to all orders for European Union countries unless your VAT number is quoted at order stage.
• Customers wishing to purchase outside of the EU are responsible for all import duty/ Tax in their respective countries - for more information please consult your local customs office
• All goods are available when in stock. If we are unable to supply you with a particular item which you wish to order we will notify you as soon as we can after receiving your order
• Where two prices are shown, the LOWER price applies to members only, the higher price to non-members
• All monies (cheques and bank transfers) should be made payable to PARTRIDGE & PRINT LTD
• Bulk buy discounts are available
• Please be aware that the majority of photographs of children and young people on publication images on www.fosteringresources.co.uk are posed by models. All photographs on this site are subject to copyright. If copyright ownership is not clearly stated on the page that the photograph sits on, contact web@fostering.net for copyright information
• Copyright is held by the Fostering Network for all material on its websites. This includes images, information, logos, photographs and overall look of the site

Delivery

Every effort will be made to deliver goods to UK destinations within 7 working days wherever possible, subject to stock. However we will not be liable for any loss incurred to you by late delivery, if the goods are not delivered within 7 working days please contact PARTRIDGE & PRINT LTD to resolve your issue as quickly as possible.

• Orders will be despatched either by Royal Mail or courier
• For urgent orders, a 24 hour express delivery is available upon request at an additional charge.
• For palletised and large bulk orders (Including all outside UK deliveries) please contact PARTRIDGE & PRINT LTD for delivery charges and timescales.

Returns

We hope that you will be delighted with your order but if you feel it necessary to return an item we aim to keep the process as simple as possible. Please contact PARTRIDGE & PRINT LTD before returning any goods:

• Unwanted goods: If you return the product in a re-saleable condition within 14 days of the date you received it, we will refund you any money that you have paid for that product. All you pay is for the returned postage of the goods. Please contact PARTRIDGE & PRINT LTD to arrange this
• Faulty goods: If you receive an item which is faulty or damaged, which you did not order or for any reason which is our fault, please contact PARTRIDGE & PRINT LTD who will arrange to refund or replace items where necessary
• Claims cannot be made after 14 days from receipt of goods
• Return Address: The Fostering Network, C/O P&P LTD, 7 BRADFIELD ROAD, WELLINGBOROUGH, NORTHAMPTONSHIRE, NN8 4HB - Clearly stating returned goods

You are responsible for the item(s) until they reach us. For your own protection, we suggest you use a secure delivery method such as Royal mail First Class (Recorded Delivery). This will ensure a signature is taken to confirm receipt of goods

Data Protection

PARTRIDGE AND PRINT LTD and THE FOSTERING NETWORK will use the information which you provide and the records of items you buy for internal use only.

• We will not sell or provide any personal details to any other organisation or third party
• Any non necessary information is securely shredded on-site

PARTRIDGE & PRINT LTD CONTACT DETAILS:

The Fostering Network
c/o P&P Ltd
7 Bradfield Road
Wellingborough
Northamptonshire
NN8 4HB

Tel: 0844 335 1892

Fax: 0844 335 1895

customerservice@fosteringresources.co.uk

www.fosteringresources.co.uk